Legal information

cloudeo AG

Ludwigstrasse 8
80539 Munich
Germany

Phone: +49 89 206 021 166

Management Board: Dr. Manfred Krischke
Chairman of the Supervisory Board: Peter Müller-Brühl

Registration court (Handelsregisternummer): Munich, HRB 215923
VAT-ID (USt-Identifikationsnummer): DE298735095
TAX-ID (Steuernummer): 143 / 100 / 22765


cloudeo Hellas P.C.

Boukouvala 8
11471 Athens
Greece
Phone:  +30 211 199 49 72

G.E.M.I. Number: 159517001000
Chamber of Commerce Registration Number: Athens, 333982
VAT-ID: EL801580087
Tax Authority: D΄(D΄,Η΄)ΑTHENS (D΄,Η΄,Ι΄,ΙΑ΄ ATHENS)
Capital: €10.000,00
Guaranteed Contributions: €0,00
Managing Directors: Dimitrios Bellos & Dr. Manfred Krischke
Shareholders' Address: Boukouvala 8, 11471 Athens, Greece

Majority shareholder: cloudeo AG


Online Dispute Resolution Platform:
The European Commission provides an Online Dispute  Resolution Platform, which you can access  here .
If you would like to bring a matter to our attention, please  contact  us.

Responsible for Website Content  :
Copyright © cloudeo. All rights reserved.
Images © cloudeo, USGS/NASA Landsat

This website may contain links to external sites. Despite careful control of external links, we are not responsible for their content, nor do we always endorse the views expressed within those websites. Responsibility for these sites remains the sole responsibility of the individual operators. 

Privacy Policy of cloudeo 

cloudeo AG, Ludwigstrasse 8, 80539 Munich, Germany, Ph. +49 89 206 021 166 and its subsidiary cloudeo Hellas P.C., Boukouvala 8, 11471 Athens, Greece, Ph. +30 210 6427623  (from now on also referred to as "we") collects and processes your personal data as the controller in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Personal data is any information relating to an identified or identifiable natural person.

Visiting our websites

When you access our website www.cloudeo.group, the browser deployed on your terminal device will automatically send information to our website server. This information is temporarily saved in a so-called log file. In this process, the following information will be collected without any action on your part and stored until its automated deletion, usually after one week:

  • IP address of the computer sending the request,

  • Date and time of website access,

  • Name and URL of the retrieved file,

  • Website from which our site was accessed (referral URL),

  • Browser used and, if applicable, your computer’s operating system as well as the name of your access provider.

The above-listed data will be processed by us for the following purposes:

  • Ensuring a smooth connection setup to the websites,

  • Ensuring easy use of our websites,

  • Evaluation of system security and stability,

  • Clarification of any improper page access (DoS/DDoS attacks, etc.), as well as

  • Further administrative purposes.

The legal basis for the processing of personal data is Art. 6 (1), sentence 1, lit. f GDPR. Our legitimate interest is derived from the above-listed purposes for data collection. We generally do not use collected data for the purpose of drawing conclusions about your person. However, we reserve the right to do so if required to investigate improper page access.

Renew or change your cookie consent

Making contact

If you have questions of any kind, we offer you the option to contact us by telephone or via e-mail. If you make personal data available to us via these routes or through our website (e.g., via a contact form), we will only save and use this data based on your consent on the basis of Art. 6 (1), lit. a GDPR, to process your inquiries, or on the basis of Art. 6 (1), lit. b GDPR if the subject of your inquiry relates to (pre-)contractual information. You may withdraw your consent to the processing of the provided data at any time by sending an e-mail to   gdpr@cloudeo.group   . In this case, we will delete your data, unless we have a legal retention obligation (for example, if you send us a pre-contractual message via the contact form which then becomes the basis of a contractual relationship or if your message refers to existing contractual relationships).

Newsletter, Mailchimp

If you provide us with your e-mail address to subscribe to our newsletter, we will use this e-mail address based on your consent, according to Art. 6 (1), lit. a GDPR, for the purpose of sending you the newsletter. You may object to this use of your e-mail address at any time by clicking "unsubscribe"in the corresponding newsletter email . In this case, we will stop sending you the newsletter and will delete your e-mail address, unless we have a legal retention obligation.

To provide you with the newsletter, we use Mailchimp. Mailchimp is a service by The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Atlanta, GA 30308, USA to send and manage e-mail campaigns and Newsletters. For that purpose, your email-Address will be forwarded to Mailchimp. As Mailchimp operates from the United States, your personal data may be transferred to the United States. We have entered into an agreement with Mailchimp including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR).  For more information about data privacy at Mailchimp, please visit the Mailchimp Privacy Policy.

Registration

You have the option to create an account on our website to use our services. In this context, we may collect and process the contact data you enter in the input screen, particularly your name, mailing address, telephone number, and e-mail address. We use this data based on Art. 6 (1). lit. b GDPR, for performing the necessary (pre-)contractual measures required for entering into a contract and - after entering into the contract - for the fulfillment of the contract. If no contract is established or a contract is terminated, we will delete your data, unless we have a legal retention obligation, or if the continued storage and processing of data is permissible based on another legitimate interest such as the enforcement of open claims on the basis of Art. 6 (1), lit. f GDPR.

You have the opportunity to decide during the registration process whether you would like to be informed about products or special offers that are relevant to you. As a registered user, you can set this individually in your user profile any time.

Google Analytics

For the purpose of designing and continuously optimizing our websites according to our visitors’ needs, we use Google Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, based on your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), which you may voluntarily provide to us by clicking on the corresponding button in the "cookie banner" when you access our website. Data will also regularly be transmitted to Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) as part of the processing described below. Google Ireland Limited and Google LLC are hereinafter jointly referred to as "Google." We have entered into an agreement with Google including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR).

Google Analytics creates pseudonymized user profiles for us. To do so, Google uses cookies. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit this website. The cookie is used to store information that is related to the specific device you are using. However, this does not mean that we will immediately become aware of your identity. These cookies are automatically deleted after 14 months.

The Google Analytics cookies collect information about your use of this website, such as

  • Browser type/version,

  • Operating system,

  • Referrer URL (the previously visited page),

  • Host name of the accessing computer (IP address),

  • Time of the server request.

These data are transferred to a Google server in the USA and stored there. Google will use them to evaluate the use of our website, to compile reports on website activity and to provide other services relating to website activity and internet usage to be used by us for market research purposes and to tailor these internet pages to meet our visitors’ requirements. The data may also be transferred to third parties if this is required by law or if third parties act as sub-processors of Google. Under no circumstances will your IP address be merged with other Google data. The IP addresses are regularly anonymized within the European Union or the EEA and only then transferred to the USA so that an assignment is not possible (IP masking).

You can avert the collection of data generated by the cookie and relate to your use of the website (including your IP address) and the processing of this data by Google by configuring your browser to block cookies from Google Analytics or by downloading and installing a browser add-on  here . Further information on data protection in connection with Google Analytics can be found in the  Google Analytics help section  and in the  Google Privacy Policy .

Google Ads

In o rder to advertise our services within Google Search and the Google Search Network following your visit to our website uses the marketing services Google Ads provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, on the basis of your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), which you may voluntarily provide to us by clicking on the corresponding button in the "cookie banner" when you access our website. Such marketing services may include that data will be transmitted to and stored by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) as part of the processing described below. Google Ireland Limited and Google LLC are hereinafter jointly referred to as "Google."  We have entered into an agreement with Google including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR).

If you use a Google Account, depending on the settings in your Google Account, Google can link your web and app browsing history to your Google Account and use information from your Google Account to show you personalized ads. If you do not want this information to be associated with your Google Account, you must log out of Google before visiting our website.

You can avert such use of cookies by Google in your settings for ads . Moreover, you may deactivate third party cookies through the  deactivation site of the Network Advertising Initiative . Further information on data protection in connection with Google Ads can be found in the  Google Privacy Policy .

LinkedIn

We use the LinkedIn conversion tracking retargeting tool for marketing purposes, provided by LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland, on the basis of your consent which you may voluntarily provide to us by clicking on the corresponding button in the "cookie banner" when you access our website. Such services may include that data will be transmitted to and stored by LinkedIn Inc. (2029 Stierlin Ct, Mountain View, CA 94043, USA) as part of the processing described below. LinkedIn Ireland and LinkedIn Inc. are hereinafter jointly referred to as "LinkedIn".  We have entered into an agreement with Linkedin including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR).

A LinkedIn Insight Tag is integrated into our website, which enables LinkedIn to collect pseudonymous data about your visit and the use of our website and to provide us with corresponding aggregated statistics on this basis. In addition, this information is used to show you interest-based and relevant offers and recommendations after you have shown an interest in certain information and e.g., job vacancies on our website. This information is assigned via a cookie.

You can prevent the storage of cookies by adjusting your browser settings. Alternatively, you can object to this form of data processing by using this  Linkedin opt-out  to place an opt-out cookie, which will remain on your device until you delete the cookie. This option is available to both LinkedIn members and non-members. For further information, please refer to the  LinkedIn privacy policy .

Facebook Conversion and Retargeting Tags

For marketing purposes our website uses, on the basis of your consent which you may voluntarily provide to us by clicking on the corresponding button in the "cookie banner" w hen you access our website, what is known as a conversion and retargeting tags from the social network Facebook, a service of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA (“Facebook”).

We use Facebook to analyze the general use of our website and to track the effectiveness of Facebook advertising (“conversion”). We may also use Facebook to show you individualized advertising messages based on your interest in our website and our services (“retargeting”). For this purpose, Facebook processes data that the service collects via cookies and similar technologies on our website.  Facebook may transfer the data generated in this context to a server in the USA for evaluation and store it there. We have entered into an agreement with Facebook including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR).

If you are a member of Facebook and have given Facebook the relevant permission in your account’s privacy settings, Facebook may also link the information recorded about your visit to us to your member account and use it to deploy targeted Facebook ads. You can view and change the privacy settings of your Facebook profile at any time . If you are not a member of Facebook, you can prevent Facebook from processing your data by clicking on the deactivation button for the provider “Facebook” on the external  TrustArc opt-out  website. Alternatively, you may disable the Facebook on the Digital Advertising Alliance page. If you disable data processing by Facebook, Facebook will only display general Facebook ads that are not selected based on information recorded about you. For further information, please refer to  Facebook’s data policy .

Twitter Ads

On our website we use, on the basis of your consent which you may voluntarily provide to us by clicking on the corresponding button in the "cookie banner" when you access our website, services of the short message service Twitter of Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland. Such service may include that data will be transmitted to and stored by Twitter, Inc. (1355 Market Street, Suite 900, San Francisco, CA 94103, USA) as part of the processing described below. Twitter International Company and Twitter, Inc. are hereinafter jointly referred to as "Twitter."  We have entered into an agreement with Twitter including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR).

Twitter enables us to use visitor interaction pixels to deploy target group-based advertising, retargeting, and conversion measurements for online advertising. This involves deploying offers for certain target groups based on a selection of general criteria, e.g., demographic characteristics, regions, or interests. Twitter also allows us to display targeted ads based on a user’s previous page views. For example, ads about our services can be shown to the respective user if that user has previously been interested in certain information or offers on our website.

You can prevent this data processing by opting out  here . Alternatively, you may opt-out on the  Digital Advertising Alliance page . On mobile devices, the aforementioned data processing can also be prevented using the system settings “Limit Ad Tracking” (iOS) or “Interest-based ads” (Android). For further information, please refer to the  Twitter privacy policy .

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site and Privacy Policy.

Google Tag Manager

This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags. This means that no cookies are used, and no personal data is collected. The Google Tag Manager only implements tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager. For further information on the use of Google Tag Manager we refer to  the  Google Tag Manager Use Policy .

Google reCAPTCHA

This website uses the Google reCAPTCHA. This is a free service from Google that helps protect the website and forms from spam and abuse. A “CAPTCHA” is a turing test to tell human and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out. By adding reCAPTCHA to the site, with your consent, we block automated software while helping the users to enter with ease.  For further information on the use of reCAPTCHA, please refer to the  Privacy Policy  &  Terms of Service . 

Integration of YouTube videos

Our online content includes YouTube videos, which are store d on  www.youtube.com  and can b e played directly from our website. YouTube is another service from Google. YouTube videos are all included in the "Advanced Data Protection Mode," i.e., no user data are transmitted to YouTube if users don’t play the videos. The data listed below is transmitted only when a user plays the videos. We have no influence on this data transfer.

When the website is visited, and a video is played, YouTube receives the information that the user has accessed the corresponding sub-page of our online offerings. In addition, further information about the use of these online offerings (including the user's IP address) will be transmitted to a YouTube server in the USA and stored there. This occurs regardless of whether YouTube provides a user account into which the user is logged or whether no user account exists. If the user is logged into YouTube, the user data will be directly associated with the user account. If a user does not want YouTube to associate the video with his or her profile, he or she must, therefore, log out prior to clicking the button. YouTube stores data as usage profiles and utilizes them for purposes of advertising, market research, and/or demand-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) for the delivery of targeted advertising and to inform other users of the social network about the activities of the user with regard to our online offerings. Users have the right to object to the generation of these profiles, whereby, for the exercise thereof, they will have to contact YouTube.

Further information on the purpose and scope of data collection and processing by YouTube can be found in the privacy policy, along with additional information about rights and setting options for privacy protection .

We have entered into an agreement with Youtube including the EU Standard Contractual Clauses, and in this way ensure that the level of data protection is adequate even if data is processed in the USA (Art. 46 GDPR) .

Social Plugins

  • Facebook (Facebook Inc., 1601 Willow Road Menlo Park, CA 94025, USA), Privacy Policy

  • Twitter (Twitter, Inc., 1355 Market Street Suite 900 San Francisco, CA 94103, USA), Privacy Policy

  • Instagram (Instagram Inc., 181 South Park Street Suite 2 San Francisco, CA 94107, USA), Privacy Policy

  • LinkedIn (LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, USA), Privacy Policy

On our website, we link to our company profiles on the respective social networks. Please note that when you activate a link to a social network, data is transferred to servers of the respective provider. If you are logged in to the respective social network at that moment with your username and password, the information that you are visiting our website will be transferred to the social network, and the respective provider may assign this information to your user account.

Basically, we have no way of influencing data processing regarding social networks. But we do receive statistics about usage and visits of our company profiles on the social networks (e.g., information about the number of views, interactions such as likes, comments, and retweets, and aggregated demographic and other information or statistics). For this purpose, we submit certain parameters regarding our company and the services and content we offer on our company profile to the social network specific. This information is used by providers to create more detailed statistics. Besides, the providers may use data they collect when you visit the social network for their purposes beyond our control. For more detailed information, please refer to the providers' privacy notice linked above.

If we receive your data via our social media profiles (e.g., via direct messages), you are entitled to the rights set out in this privacy policy (see section “Rights of Data Subjects" below). You can send us your inquiries to gain access to stored personal data with regard to data processing in the context of our company profiles using contact data specified in the section “Making contact” above. We will then inform you about the data we have collected on our own and data which was transmitted to us to comply with the rights you have exercised against us.

If you also intend to assert rights against the social network provider, the easiest way to do so is to directly contact the respective provider. The provider knows the details on the technical operation of the platform and the associated data processing as well as the concrete purposes of data processing and can put appropriate measures into practice to comply with your inquiry. The contact details can be found in the privacy notice linked above.

The legal basis for linking and operating our company social media profiles is Art. 6(1) (f) GDPR based on our legitimate interest in our corporate communications in the respective social networks.

Linking to third-party services

We may offer links to third-party services on our website. However, we are not responsible for the processing of your data by these services.

Data processors

We may use the companies cloudeo AG,  Ludwigstrasse 8, 80539 Munich, Germany or its subsidiary cloudeo Hellas P.C., Boukouvala 8, 11471 Athens, Greece  for processing your data in accordance with this Privacy Policy. In addition, we may enter into agreements with IT service providers as well as infrastructure and platform service providers to process your data. Such data processing occurs within the European Union. Our legitimate interest is to guarantee reliable and safe data processing for the performance of our activities and the management of our company with the support of professional service providers.

Using our services

When you use our services, we may, in the scope of providing and maintaining the service (support) gain insight into and access to personal data, which users of the services enter as part of usage or which the system collects during the use of the services (for example, IP address of the computer requesting the service, date and time of access, used browser and, if applicable, your computer’s operating system as well as the name of your access provider). We process this data solely for the performance of the contract, on the basis of Art. 6 (1), lit. b GDPR, in particular, in order to provide you with our services as specified in the contract and to maintain them during the contract period.

In order to provide you with our services, we use third-party companies that render services on our behalf or support us with the service performance and who may be contracted to process personal data (contract processing). In particular, we employ the following contract processors:

  • We use infrastructure and platform services of cloud computing service providers for the provision of our services. The processing is done on servers within the European Union.

Routine deletion and blocking of personal data

We only process and store personal data for the period that is required to achieve the purpose of the storage, or for the duration the processing and storage are required by European laws and regulations or by other laws or regulations we are subject to. If the purpose of storage no longer applies or a retention period required by European laws or other applicable laws expires, the personal data is routinely blocked or deleted in accordance with legal requirements.

Rights of data subjects

You have the following rights:

  • To obtain information from us about the personal data we process according to Art. 15 GDPR. In particular, you may request information about the purposes of the processing, the categories of personal data, the categories of recipients to whom your personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to request rectification, erasure, restriction of processing or to object, the right to lodge a complaint, the source of your data if they were not collected by us, as well as the existence of automated decision-making, including profiling, as well as meaningful information about the associated details;

  • To request without delay the rectification of incorrect or incomplete personal data stored by us according to Art. 16 GDPR;

  • To request, according to Art. 17 GDPR, the erasure of personal data stored with us, unless the processing is necessary for exercising the right of freedom of expression and information, full compliance with legal obligations, for reasons of public interest, or for the establishment, exercise or defense of legal claims;

  • To request the restriction of processing your data according to Art. 18 GDPR, if you contest the accuracy of the data, if the processing is unlawful, but you oppose the erasure of the data, and if we no longer need the personal data but you require them for the establishment, exercise or defense of legal claims, or if you exercised your right to object to processing according to Art. 21 GDPR;

  • To request your data, which you have provided to us, in a structured, commonly used, and machine-readable format or to demand the transmission to another controller according to Art. 20 GDPR; and

  • To complain about a supervisory authority following Art. 77 GDPR. You can generally contact the supervisory authority at your usual place of residence or workplace or our seat for this purpose.




Terms & Conditions

General Terms and Conditions for the cloudeo AG Store.

Section 1 – Scope

(1) The following General Terms and Conditions, as amended on the date of order, shall exclusively apply to the business relationship between cloudeo AG, of which the registered offices are located at Ludwigstrasse 8, 80539 Munich, Germany, registered with the District Court Munich Trade Registry under the No. 215923, VAT-ID DE298735095 (hereinafter referred to as "cloudeo", "we", or "us") and you (hereinafter referred to as "Buyer", or "you"). cloudeo and Buyer are hereinafter also individually and collectively referred to as "Party" or "Parties".

(2) cloudeo will not accept different terms and conditions of the Buyer, unless their application had been approved by cloudeo in writing.

Section 2 – Contract Conclusion, Ordering Process, Policies

(1) Orders for products and services may be placed exclusively online at the website of the cloudeo Online Store. Before placing an order the Buyer may review and change the order data at any time. Orders of the Buyer constitute a binding offer to us to enter into a purchase agreement. However, orders may be placed and transmitted only, if the Buyer accepts these General Terms and Conditions by placing a checkmark in the appropriate check box, thereby including them into his offer. Once the Buyer has placed an order with cloudeo, we will send him an e-mail confirming receipt and listing details of the order (confirmation of receipt of order). This confirmation of receipt of order does not constitute acceptance of the offer, but is only intended to inform the Buyer that we have received his order. A contract of sale comes about only when we ship the ordered product to the Buyer and confirm shipping with a second e-mail (shipping confirmation). No contract of sale comes about for products or services from one and the same order not listed in the confirmation of receipt of order. cloudeo shall be the contracting party. The contract coming into effect subject to these General Terms and Conditions, including all exhibits pertaining thereto, is hereinafter also referred to as "Agreement". cloudeo does not offer products or services for purchase by minors and consumers.

(2) Your ordering process includes the following steps: Depending on the products or services you wish to order, we may first ask you to register certain company data. As a first step of the purchase order procedure you will choose the product or service you want to order. In a second step you enter your customer data including your billing address and, if applicable, delivery address. In a third step you choose your payment method and enter your respective payment data. In a fourth step you have the opportunity to check and, if required, amend all data you have entered. Finally you may order the product or service by clicking the respective order button. 

(3) We will save the text of your order and the Agreement related thereto. You may print your order and the Agreement, if you click the respective print buttons during the final step of your ordering process. 

(4) The agreements applicable to your purchase are available in English language. 

(5) In order to protect the privacy of our customers we are seriously committed to comply with all applicable data protection laws. Any use of personal data is subject to our  Privacy Policy statement. 

Section 3 – Products and Services

(1) The products and services you purchase by concluding a contract of sale with us are specified in your order as confirmed by our confirmation of receipt of order. If you purchase a software license, certain geodata, results of geodata monitoring services or any other digital data, including any subscription services in relation to such products, you purchase a limited, non-exclusive and non-transferable license to use such software or data, as defined in your order and confirmed by our confirmation of receipt of order, and as further specified in this Agreement and any cloudeo or third party end user software license and/or subscription agreement pertaining to such product.

(2) If you purchase web services, including, but not limited to, access to certain software, geodata or geodata monitoring services, and the making available of storage space and/or an infrastructure for processing data, on a server hosted by cloudeo or any third party authorized by cloudeo to host such services, the Service Terms and Conditions as attached as Exhibit A hereto shall, in addition to these General Terms and Conditions, apply to such services. In the event of a conflict between the provisions of the Service Terms and Conditions and these General Terms and Conditions, the provisions of the Service Terms and Conditions shall control.

(3) Buyer acknowledges that the availability, quality and accuracy of current geodata are dependent on certain conditions, which are not under the control of cloudeo and/or its suppliers. In particular, the acquisition of geodata through aerial or satellite images is significantly influenced by weather conditions and acquisition capacity. Depending on such conditions, certain geodata may not always be available for delivery to Buyer. The quality of information extraction is particularly dependent on image quality and regional characteristics.

(4) Certain services are limited in time and by the volume of data included in a service. Any data volume unused will not be available anymore to Buyer beyond expiration of the time period applying to such services, and Buyer agrees that cloudeo does not owe to Buyer any compensation for such data volume unused.

Section 4 – Prices, Payment, Fees

(1) The prices of products or services listed on our website are exclusive of sales taxes, value added tax and import duties, shipping costs, and bank and credit card fees, which Buyer shall pay at the applicable rate (unless specified otherwise). Once your payment data has been entered, the total price will be indicated on the final cart page. This price includes all applicable taxes (including VAT). It includes the product's price as well as any shipping and delivery costs. Bank fees and fees, that become due when paying by credit card, are not included in the price listed on the confirmation of receipt of order.

(2) Payment becomes due upon purchase of the product or service except that for services which are subject to recurring payments of fees, payment of recurring service fees shall be due in advance on the third working day of each accounting period.

(3) cloudeo may change recurring fees by providing Buyer with thirty (30) days written notice in advance of the effective date of any change in such fees. In the event cloudeo increases such fees by more than five per cent (5%) Buyer may within thirty (30) days as of receipt of cloudeo's notice terminate the service upon two (2) months' notice to the end of the month; in case of such termination the fees remain unchanged.

Section 5 – Delivery

(1) Any products to be shipped to Buyer shall be delivered to Buyer or its carrier agent duty unpaid, and Buyer shall bear all applicable taxes, duties and similar charges that may be assessed after delivery to the carrier at cloudeo or cloudeo's supplier's plant. Unless otherwise instructed in writing by Buyer, cloudeo or cloudeo's supplier shall select and instruct the carrier as to these agreed terms. All freight, insurance, and other shipping expenses, as well as any special packing expense, shall be paid by Buyer. Products shall be shipped CPT (Incoterms 2010) to the destination specified by Buyer in its order.

(2) Notwithstanding the foregoing, cloudeo reserves the right to fulfil software or digital data orders by making such products or services available to Buyer for download from a website designated by cloudeo, and (where applicable) by sending valid corresponding serial numbers for those products or services to Buyer. In this case, delivery shall occur when such electronic (remote) access to the products or services has been made available for download or has been made accessible via a link to Buyer, or (where applicable) valid corresponding serial numbers have been sent to the email address supplied by Buyer with the order. Where applicable, Buyer shall be responsible for importing products or services fulfilled electronically into the Buyer's country.

Section 6 – Warranties

If you purchase a product or a service, which is subject to statutory warranty laws, the following terms and conditions shall apply:

(1) In case of an obvious defect the Buyer shall promptly, in no event later than within ten (10) days as of receipt of the product, notify cloudeo in writing. In case of non-obvious defects the Buyer shall promptly, in no event later than within ten (10) days as of discovery of the defect, notify cloudeo in writing.

(2) In case of a defect cloudeo may in its own discretion eliminate such defect or provide a new product without a defect (hereinafter referred to as "Remedying a Defect"). In case of a delivery of software Remedying a Defect may include the delivery of an update or upgrade which does not have the defect, or a patch which eliminates the defect.

(3) If Remedying a Defect fails, Buyer shall be entitled to claim adequate reduction of the purchase price or, provided that the defect does not only impair the use of the product in accordance with the agreement insignificantly, withdraw from the respective contract. Such failure may only occur if cloudeo had been given sufficient and appropriate opportunities to remedy the defect within reasonable terms. The making available of a workaround as a preliminary solution shall be taken account of when calculating such reasonable terms.

(4) cloudeo provides no warranty for products or services which have been incorrectly used, serviced or installed by Buyer or third parties. In particular, cloudeo shall not be liable if a defect has been caused by the product's operation in a system environment which does not conform to the hardware and software systems which are specified in the product's documentation or as otherwise specified by cloudeo or its supplier.

(5) The liability for defects shall be statute barred after 12 months as of delivery of the product, or, if a product or service is subject to acceptance, as of acceptance, except that such limitation of the warranty period shall not apply to claims for damages and to liability in the event of fraudulent concealment of a defect.

(6) In the event of a defect of a third party product or service which has been resold by cloudeo to Buyer, Buyer's warranty claims under Subsections (2) and (3) above shall be subject to Buyer raising cloudeo's warranty claims against cloudeo's supplier. To that end cloudeo assigns its warranty claims to Buyer. Only to the extent that Buyer can enforce such claims neither out of court nor through court action, may Buyer also raise respective warranty claims, if any, against cloudeo. If Buyer's attempts to enforce warranty claims against the supplier have failed, Buyer shall reassign such warranty claims to cloudeo. Buyer shall keep cloudeo informed of any action it takes against a supplier in accordance with this Section 6 (6). cloudeo shall provide to Buyer all information and support, which are reasonably required by Buyer to raise warranty claims against a supplier, including detailed information on the warranty terms and conditions agreed upon between cloudeo and the supplier.

(7) Buyer may only claim damages on the grounds of a defect if and to the extent liability is not excluded or limited under Section 7 of these General Terms and Conditions.

Section 7 – Limitation of Liability

(1) Except for cloudeo's liability in accordance with statutory laws in the event of intent as well as in case of an injury to life, body and health, cloudeo's liability is restricted or excluded as follows: In case of negligence the liability of cloudeo towards Buyer is restricted to a reimbursement of typical, foreseeable damages. However, in case of slight negligence cloudeo shall only be liable for damages, if it infringed a duty the performance of which is necessary to adequately perform this Agreement, in particular, if taking account of both Parties' interests, a duty the performance of which is necessary to allow an adequate delivery of the products and services, and in the performance of which Buyer may trust.

Section 8 – Duration and Termination of services

(1) The duration of services purchased by Buyer, including subscription services and web services as specified in Exhibit A hereto, shall be specified in Buyer's order pertaining to such services as confirmed by cloudeo's confirmation of receipt of such order. Such order may provide that the services may be automatically renewed for certain successive periods. In the event that a service is subject to renewal either Party may terminate the service at the end of the initial or of any renewal period by notice given in writing not less than three (3) months before the date of expiry.

(2) Upon termination of a service any license to a product covered by the service shall automatically terminate on the next available expiry date and not renew, and Buyer's obligation to pay service fees shall expire, except for fees which are due for services provided prior to such expiry date.

(3) Nothing in this Agreement shall affect each Party's right to terminate the service for an important reason. A termination for an important reason shall include, but not be limited to, cloudeo's right to terminate the Agreement (i) if cloudeo's relationship with a third party partner who supplies a product covered by the services, or with a hosting provider whose services are required to make a product available, terminates or requires cloudeo to change the way cloudeo provides the services, (ii) if providing the services could create a material security risk for cloudeo, or (iii) in order to comply with the law or requests of governmental entities.

Section 9 – Confidentiality

(1) cloudeo and Buyer shall: (i) protect any information provided by the disclosing Party that is identified as confidential or that reasonably should be considered confidential; and (ii) use the information provided for the sole purpose of fulfilling its obligations under the respective contract.

Section 10 – Miscellaneous

(1) This Agreement is subject to German law with the exception of its conflict of laws rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. The courts of Munich shall have sole jurisdiction over all legal disputes arising out of or in connection with this Agreement. cloudeo, however, shall remain entitled to commence court proceedings at any other statutory place of jurisdiction.

(2) Except as provided otherwise in this Agreement, neither this Agreement nor any rights and/or obligations hereunder may be assigned by either Party without the other Party's prior written consent, and any such assignment shall be void. Notwithstanding the foregoing, cloudeo may, without the consent of Buyer, assign this Agreement and any of its rights and/or obligations hereunder upon written notice to any of its affiliates or to an entity with or into which it is merged or consolidated or to which it sells all or substantially all its capital stock or assets associated with the operations related to this Agreement.

(3) Severability. If any portion of this Agreement is or becomes unenforceable or illegal, such portion shall be modified so that it is enforceable and legal and reflects, as closely as possible, the intent of the Parties or, if such modification is not possible, deemed eliminated, and the remainder of this Agreement shall remain in effect in accordance with its terms so modified.

(4) Prevailing Language. These General Terms and Conditions have been drafted in the German, English and Greek language. In the event of a conflict between the German, English and Greek language version, the German language version shall prevail.

(5) Entire Agreement. This Agreement completely and exclusively states the entire agreement of the Parties regarding the subject matter herein, and supersedes, and its terms govern, all prior proposals, agreements, or other communications between the Parties, oral or written, regarding such subject matter.


Exhibit A to General Terms and Conditions for the cloudeo AG Store

Service Terms and Conditions

These Service Terms and Conditions shall apply to Buyer's orders under the Agreement being subject to the General Terms and Conditions for the cloudeo AG Store. The General Terms and Conditions for the cloudeo AG Store are incorporated herein by reference. In the event of any conflict between the General Terms and Conditions for the cloudeo AG Store and these Service Terms and Conditions, these Service Terms and Conditions shall prevail.

Section 1 – Scope of Service Terms and Conditions

(1) These Service Terms and Conditions apply to all services provided by cloudeo to Buyer, including, but not limited to, the making available of storage space and/or an infrastructure for processing data, and of software or data owned by cloudeo and its licensors for use by Buyer through an internet connection. Such software or data together with any copies, revisions, modifications, updates, upgrades or enhancements thereto, as may be made available from time to time by cloudeo to Buyer, shall hereinafter be referred to as "Licensed Product(s)". The services as described in this Section 1 shall hereinafter be referred to as "Service(s)".

Section 2 – Making Available of Service

(1) Subject to an average of ninety-nine per cent (99%) network availability during one calendar year, cloudeo shall make available the Service on a server (hereinafter referred to as "Server") operated by cloudeo or any third party authorized by cloudeo to host the Service (hereinafter referred to as "Hosting Provider") for use by Buyer. cloudeo may at any time modify, update or upgrade the Service, or elect another Hosting Provider, provided the implementation of such amended Service or authorization of another Hosting Provider is reasonable and takes due account of Buyer's interests.

(2) Various license types for Licensed Products are described in Annex 1 to this Exhibit A (hereinafter referred to as "License Type(s)"). In the event that the Service includes the making available of a Licensed Product, cloudeo hereby grants to Buyer, subject to these Service Terms and Conditions and any other end user license agreement pertaining to a Licensed Product, and within the scope of the License Type specified in the Agreement, a limited, worldwide, non-exclusive and non-transferable license to display and operate the Licensed Product through the Server designated by cloudeo.

(3) The Service may be used by Buyer and its employees only. Any use by a third party shall be subject to cloudeo's written approval. Buyer shall not use the Service for the benefit or purposes of a third party whether by means of lease, loan, data processing services (e.g. service bureau or ASP services), time sharing arrangements or otherwise.

(4) Buyer hereby grants to cloudeo a non-exclusive, non-transferable license to access and reproduce Buyer data to the extent that such access and reproduction is necessary to fulfil cloudeo's obligations, including maintenance and support, under the Agreement. Such license may include the reproduction of data in a reserve data processing centre. If the calculation of fees owed by Buyer to cloudeo and/or by cloudeo to cloudeo's suppliers is based on certain data related to Buyer's use of Services, cloudeo may monitor and collect such data for the purpose of calculating such fees and/or measuring such data against the data reported by Buyer (if any). cloudeo may share such data with a cloudeo supplier only for the purpose of reporting, verification and settlement of fees owed by cloudeo to such supplier.

Section 3 – Access to Server, Security Measures, Acceptable Use, Backup

(1) The Service shall include a firewall protecting the Server and network monitoring.

(2) Use of the Services requires an internet connection and an internet browser, as may be reasonably specified by cloudeo. Buyer shall be responsible for such internet connection and browser. cloudeo does not owe to Buyer the installation or maintenance of an internet connection from Buyer's computer to the exchange node operated and designated by cloudeo or Hosting Providers. Subject to reasonable prior notice to Buyer, cloudeo or Hosting Providers may change such exchange node at any time.

(3) To allow Buyer access to the Server for the purpose of using the Service, cloudeo shall provide to Buyer an access authorization which may consist of a user name and password or any other authorization tool as reasonably requested by cloudeo.

(4) Buyer shall maintain, and shall procure that any of its employees accessing the Server maintain, an adequate level of security measures in order to prevent unauthorized access to the Service. Such measures shall include Buyer's designation of a system administrator being in charge of and responsible for compliance with respective security standards, including measures ensuring that authorized employees leaving Buyer's company may not access the Service anymore as of the date of termination of their employment relationship with Buyer (or first day of release of duties during the notice period, if any). If an unauthorized access to the Service comes to the attention of Buyer, Buyer shall promptly notify cloudeo thereof. In the event Buyer cannot satisfactorily resolve any issue of unauthorized access, cloudeo may, in conjunction with any other remedies it may have under this Agreement or under statutory laws, suspend Buyer's access to the Service until the issue is resolved.

(5) Buyer shall not use the Services (i) to offer, for sale or otherwise, or to sell, any illegal or unlawful items or services which would be illegal or unlawful to sell in the jurisdiction in which it is sold or offered, (ii) to provision any content into the storage space that contains or constitutes illegal or unlawful content or promotes hate or incitements to violence, or the use of which infringes or misappropriates any third party's rights, or (iii) to perform any act which, directly or indirectly, causes to be transmitted to, uploaded by or downloaded by, the storage space or any end user any "junk mail," "spam," "chain letters," "pyramid schemes," or any other like form of solicitation. If Buyer becomes aware of any violation of this Section 3 (5), Buyer shall immediately notify cloudeo and provide cloudeo with assistance, as reasonably requested, to stop or remedy the violation.

(6) Buyer agrees to indemnify, defend and hold harmless cloudeo and cloudeo's officers, directors, shareholders, employees, accountants, attorneys, agents, affiliates, subsidiaries, successors and assigns from and against any and all third party claims, arising out of or related to any alleged or actual breach of Section 3 (5) of this Agreement.

Section 4 – Temporary Suspension of Services

(1) Notwithstanding cloudeo's right of temporary suspension under other provisions of this Agreement and under the applicable law, Buyer's right to access or use any portion or all of the Services may be suspended immediately upon notice to Buyer if:

a. Buyer's use of or registration for the Services (i) poses a security risk to the Services or any third party, (ii) may adversely impact the Services or the systems or content of any other customer of cloudeo or third party provider, or (iii) may subject cloudeo or any third party to liability;

b. Buyer is in material breach of this Agreement; or

c. Buyer has ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or becomes the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.

(2) cloudeo's right to suspend Buyer's right to access or use the Services is in addition to cloudeo's right to terminate the Service pursuant to the General Terms and Conditions for the cloudeo AG Store.


Annex 1 to Exhibit A – License Types

1. Definitions

For the purpose of this Annex 1 the following definitions shall apply in addition to the definitions set forth in the General Terms and Conditions for the cloudeo AG Store and Exhibit A thereto:

(1) Derivative Product (DP): Means any product, including derivative information, where data of the Geodata Product cannot be retrieved from the product neither directly nor by reverse engineering.

(2) Geodata Product: Means any geodata made available to Buyer in accordance with the Agreement and any updates, upgrades, enhancements or successor products thereof.

(3) Supplier: Means a supplier of Geodata Products which are made available or distributed through the Server in accordance with a Geodata Partner Agreement between cloudeo and such supplier.

(4) Product Delivery: Means delivery of Geodata Products, VAPs and DPs that enables a user to access such products in his IT-environment. Product Delivery may be realized through web-service, including, but not limited to, Web Map Service (WMS) and Web Feature Service (WFS), or any other access through application specific clients, or via download.

(5) Value-Added Product (VAP): Means any product based on the Geodata Product, where the Geodata Product is significantly modified through technical manipulation and/or addition of other data. The product may contain still significant data from the Geodata Product.

2. License Types

2.1 cloudeo Project License

(1) If the Agreement identifies the License Type as a cloudeo Project License, buyer has a license to use the Licensed Product on the Server for commercial or R&D projects.

2.2 cloudeo Service Development License

(1) If the Agreement identifies the License Type as a cloudeo Service Development License, Buyer has a time-limited license to use the Geodata Product on the Server to develop Value Added Products or Derivative Products with the goal of subsequently offering these products as a commercial service. Under a Service Development License Buyer may in no event use a Licensed Product for commercial purposes. Neither Geodata Products nor any VAP or DP based on the Geodata Products may be downloaded or distributed under a cloudeo Service Development License. Buyer shall regularly and / or at cloudeo's request report to cloudeo in writing about the goals and status of the service developments based on the Geodata Products made available to Buyer. cloudeo may report such information to the Suppliers of such Geodata Products for the purpose of confirming to such Suppliers Buyer's compliance with the terms and conditions of the Geodata Product's use, and of determining, in cloudeo's and Supplier's sole discretion, licensing models for Buyer's commercial use of VAPs and DPs based on the Geodata Products. Buyer may at any time notify cloudeo of its intention to transfer the developed service to a commercial service operation on the Server under a cloudeo Service Operations License. Upon such notification cloudeo shall approach the Supplier of the respective Geodata Product in an attempt to agree with the Supplier on the commercial terms of such cloudeo Service Operations License as between cloudeo and Supplier. Only upon conclusion of such agreement may cloudeo grant a license to Buyer for commercial service operation.

2.3 cloudeo Service Operations License

(1) If the Agreement identifies the License Type as a cloudeo Service Operations License, Buyer has a license to use the Services and Licensed Products for production, selling and Product Delivery of VAPs and DPs.